Presentation of TIPA®, a method for assessing IT Service Management processes based on ITIL®.
ITIL® standard
A recent study from Global Knowledge shows that 80% of the IT companies in the world are using
ITIL. It has become the world de facto standard in
IT Service Management. ITIL’s
best practices, collected from both public and private sectors, industry best practice guidance and describes the contours of organizing
IT Service Management within organizations.
 | TIPA solution TIPA is the only open framework for the assessment of ITSM processes. It means that anyone, previously trained, can use, adapt and modify the TIPA methodology, even for a commercial use.
TIPA is focusing on the achievement of the process purpose. The relationships between processes, the business context, and the internal context of the organization are investigated in order to determine what best practices should be implemented, and what the maturity level of each process is.
This website is presenting TIPA method, and then is explaining how it works. It also present TIPA’s book, which is explaining more accurately TIPA’s method. |
TIPA interest
TIPA enables a structured approach for process improvement in order
to improve the services quality, to increase IT staff motivation, to reduce the IT costs and to optimize and monitor ITSM investments. This website is exposing what are the
benefits of TIPA assessment, generally speaking and with
the example of Dimension Data.
TIPA is an initiative of
CRP Henri Tudor. Its development started in 2003 in response to this need for "ITSM Process Assessment" in the IT Service Management field.